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You get the best results from your people when you’re a positive leader who is easy to talk to. Coaching boosts motivation and develops team member skills and abilities. It’s also a way of addressing challenges before they become issues.
Managers can be effective coaches in the workplace. You don’t have to be trained formally with coaching qualifications – but you do need to understand coaching and the skills of asking questions, focused listening and giving feedback.
The key is to take a conscious and structured approach. You need to decide if a situation is appropriate for coaching and be prepared to adopt the role of coach when engaging with a team member.
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This document from Managing People Episode 5: Coaching and Performance Management gives you an overview of key coaching skills.
Included in our Managing People series are lots of great materials as additional resources. Enter your details and we’ll send it to your inbox. Enjoy.
Learn to effectively manage and motivate your team to achieve their best performance.
For a quick overview – watch the course trailer.
This episode shows how regular, consistent assessments of the morale, skills and behaviour of staff is vital to improving business results. Learn to successfully communicate your leadership to keep your people, and their performances, on track. Find out how to effectively manage performance issues and confidently handle difficult conversations.
Charlotte needs to make sure she’s getting the best performance from her team. Chef Tom is being rude to other members of the team and Charlotte needs to address this before it gets out of hand. His performance is also not up to the required standard. She plans to discuss and agree a Performance Improvement Plan with him. Tom is difficult to communicate with, and has complained to other team members that he feels singled out – so this is not going to be easy.
Charlotte has also observed Oscar, who is being developed for a Team Leader role, having a crisis of confidence. She needs to intervene before this starts to impact on his wellbeing and performance. She makes time for a coaching conversation that helps Oscar to look at things with a new perspective.
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Managing People – Coaching & Performance Management includes a summary animation to help consolidate the learning, making it easy to remember all the key points.
Check it out.Contact us about Managing People